Information We Collect

We gather different types of information depending on how you interact with our website. Some of this happens automatically, while other information you choose to share with us directly.

Information You Provide

When you reach out through our contact form or sign up for educational materials, you might share:

• Your name and email address
• Phone number (if you choose to provide it)
• Questions or comments you send us
• Educational interests or goals related to finance

Automatically Collected Data

Like most websites, we collect technical information when you visit:

• IP address and general location data
• Browser type and operating system
• Pages you view and how long you stay
• Referring website or search terms
• Device information (mobile vs desktop)

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with the information we collect:

• Respond to your questions and provide educational support
• Send information about our financial education programs (only if you've asked for it)
• Improve our website based on how people use it
• Ensure our site works properly across different devices
• Protect against fraudulent activity or misuse
• Comply with legal requirements when necessary

Data Storage and Retention

Your information lives on secure servers located in Canada. We keep data only as long as needed for the purposes we collected it.

After these periods, we either delete your information or anonymize it so it can't identify you anymore.

Sharing Your Information

We don't sell or rent your personal information to anyone. Period.

We might share limited data with:

• Service providers: Companies that help us run our website (hosting, email services). They're contractually required to protect your data and can't use it for their own purposes.
• Legal requirements: If Canadian law requires us to disclose information, or if we need to protect our legal rights.
• Business transfers: If Cynoptex is sold or merged with another company, your information would transfer to the new owner (who must continue to honor this privacy policy).

Your Rights Under Canadian Law

PIPEDA gives you specific rights about your personal information. You can:

Access Your Data

Request a copy of the personal information we hold about you. We'll provide it within 30 days (or explain why we can't).

Correct Inaccuracies

If something we have on file is wrong, let us know and we'll fix it. If we've already shared incorrect information with others, we'll notify them of the correction too.

Withdraw Consent

You can opt out of marketing emails anytime by clicking the unsubscribe link. Note that we might still need to contact you about essential service matters.

Delete Your Information

Request deletion of your personal data. We'll comply unless we have a legal reason to keep it (like tax records or active legal matters).

Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:

• SSL encryption for data transmitted through our website
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• Limited access policies (only employees who need your data can see it)

But let's be honest—no system is completely bulletproof. While we do our best, we can't guarantee absolute security. If we discover a data breach that affects you, we'll notify you as required by Canadian law.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. They help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies: Needed for the site to function properly (like remembering you're logged in)
• Analytics cookies: Help us understand visitor behavior and improve the site
• Preference cookies: Remember your settings and choices

You can disable cookies in your browser settings, though some site features might not work as well. Most browsers accept cookies by default, so you'll need to actively change this if you prefer not to use them.

Third-Party Links

Our website might link to external resources about financial education or market analysis. We're not responsible for the privacy practices of these other sites. When you click away from cynoptex.info, you're subject to that website's privacy policy instead of ours.

We recommend reading the privacy policies of any site you visit, especially if you're sharing personal information there.

Children's Privacy

Our educational content about market volatility isn't designed for children under 13, and we don't knowingly collect information from kids. If we discover we've accidentally collected data from a child, we'll delete it right away.

Parents or guardians who believe their child has shared information with us should contact us immediately.

International Data Transfers

We primarily operate within Canada and store data on Canadian servers. If you're accessing our site from outside Canada, your information may be transferred here and subject to Canadian privacy laws.

Canada is recognized by the European Commission as providing adequate data protection, so transfers from the EU are covered under this adequacy decision.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our homepage for at least 30 days.

The "Effective Date" at the top shows when this version took effect. Continuing to use our site after changes means you accept the updated policy.

Complaints and Concerns

If you're not satisfied with how we've handled your personal information, start by contacting us directly. We take complaints seriously and will work to resolve issues.

If you're still unhappy after speaking with us, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're the federal authority that oversees PIPEDA compliance.